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'Missing payroll information' - Sage HR Essentials

How to resolve this message on an employee's profile in Sage HR integrated with Sage Business Cloud Payroll.

📎NOTE: This guide is for users who integrate with Sage Payroll. If you integrate with Sage 50 Payroll, use our alternative article.

When you see an employee with Keep records updated under their name, this means there are required details that have not yet been completed in Sage Payroll.
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This replaces the previous ‘Missing payroll information’ message.


Click their profile, then click Go to Payroll to complete set up. You're taken to Sage Payroll where you'll see the fields that need to be completed.

The Keep records updated message will remain visible on the profile indefinitely. This allows the starter form to be amended at any time, and updates will automatically flow from Sage HR to the Sage Payroll record.

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