When you view your Company Directory in Sage HR Online Services, you may see some employees that have a message under their name that says Missing payroll information.

If you click Show next to [Insert number] missing payroll information you're presented with a list of all the employees that have this message.

This message indicates that these profiles have been manually added in Sage HR Online Services, and have not yet been linked to an employee record in Sage 50cloud Payroll.

When you click on their profile in Sage HR Online Services, you see one of the following messages below.


'We can't find [employee name] in Sage 50cloud Payroll'

This message shows when you haven't sent the employee record to Sage 50cloud Payroll and/or linked to their existing employee record in Sage 50cloud Payroll.

For steps to resolve this message - Read more >


'The employee is waiting to be approved in Sage 50cloud Payroll'

This message shows when you've manually added an employee profile in Sage HR Online Services and sent the employee record to be imported into Sage 50cloud Payroll.

For steps to resolve this message - Read more >

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