If your employee has forgotten their password for Sage HR, an option is to reset the password. If their reset email doesn't come through there are some checks you can make for them.

It could be that your employee's email security put the reset email into their junk or spam folder. Please ask the employee to check if it is there.

Make sure that your employee's email security has the email address [email protected] included on their safe senders list. This avoids the password reset email being blocked.

You should check what email address the employee is entering when trying to reset their password.

If they aren't using the email address you used to set them up, they will not get a password reset email. It must match the email address that is in their Sage HR profile.

If the employee still can't log in at this point, log into your company as an admin then start a chat with Sage HR support.