In this guide you can find the answer to some common questions asked by employees using Sage HR Online Services. If you have any further queries please get in touch with your employer in case they need to contact Sage 50cloud Payroll support.


What is Sage HR Online Services?

Sage HR Online Services is an online payslips portal where employers can upload employees' payslips to. Once uploaded employees can log in to this online portal to view and download their payslips or P60s.


Is there a guide for Employees?

Yes, you can find the Employee guide here >


Where do you go to log in?

You can either log in using via your company's unique URL provided in welcome emails or provided in your previous Online Services login page. You can go to sage.hr then click SIGN IN to log in - Read more >


How do I get a welcome email?

A welcome email is automatically sent the first time your employer uploads payslips for you. If you do not have one please contact your employer to check they have sent one, and if they have whether they have set you up with the correct email address.


Can I be resent a welcome email?

If you can't find your welcome email or it has expired, your employer can resend one to you.


How do I change my email address?

You cannot change your email address in Sage HR Online Services yourself. If your email address needs to be changed please inform your employer as they will need to sort this out for you.


How do I view my payslips?

For steps on how to view your payslips and/or P60s in Sage HR Online Services - Read more >

You can also view your payslips on the Sage HR app - Read more >


Are my payslips emailed to me?

No, when your employer uploads your payslips, to view and download them you must log in to Sage HR Online Services. If you want your payslips emailed to you, you must ask your employer to download your payslip and email them to you manually.


Am I notified by email when my payslips are available to view?

Notification emails aren't sent when payslips are uploaded from Sage 50cloud Payroll. If you are notified about payslips this will be something your employer has decided to do manually. For example they might send you an email to create an announcement in Sage HR to let you know. If you log in and you can't see your newest payslip yet, please contact your employer.


Can I access payslips after I've left?

Yes you can, but it is a setting your employer must enable in Employees permissions.

Your employer can set it so that you can access to your payslips up to either, 7 days, 30 days, or 1 year from when you left the company. If you can't access it please get in touch with your old employer.


Can holidays be removed from payslips?

No, currently this is not possible.


What is Sage HR?

If your employer subscribes to them, you may have access to Sage HR modules features such as requesting time off or submitting hours you have worked. If you have a query for using Sage HR you can visit the Sage HR knowledgebase. We also have a guide for employees using the Sage HR modules - Read more >


How do I access support for Sage HR online services?

You can visit the employee support hub on the Sage Help Centre. However if you require further support you must get in touch with your employer. They can look into your query or issue and have access to contact Sage support directly if required - Read more >

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