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Resend a welcome email

How to resend a welcome invite to employees so they can create a Sage account for Sage HR.

Written by Oliver Cook

A welcome email lets an employee know you’ve added them to Sage HR. They also use it to create a Sage account if they don’t already have one.

📎NOTE: An employee can already have a Sage account if they used the same email at another company that used Sage.

If you didn’t send a welcome email when you created the employee profile, you can resend it. You can also resend it if the original email has expired.

Options to resend a welcome email

You can either send a welcome email to an individual employee or to multiple employees at once.

Resend to an individual employee

  1. Log in to Sage HR as an admin user.

  2. From the main menu, click Company.

  3. Click the relevant employee to go to their profile.

  4. Scroll to the bottom and click Personal settings.

  5. Click Resend welcome email.

    📎NOTE: In some payroll integrations, this appears as Resend Sage ID invitation email.

  6. Click Save.

Resend to multiple employees

  1. On the main menu, click Reports.

  2. Click Access logs. You'll see a few widgets showing your company login statistics.​

  3. Click Re-send welcome email inside the Never logged in widget.

  4. A pop-up window opens. To invite everyone in one go, click Send welcome email to all.
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    Alternatively, you can send invites to individual employees. Click the Send button next to their name.

Next steps

When an employee receives the welcome email, they use it to create a Sage account if they don’t already have one. They can’t log in until they do this. If they already have a Sage account, they can log in with their existing details or reset their password if needed.

📎NOTE: If you use G Suite or another single sign on integration with Sage HR, you won’t need to enter a password when you sign in.

Employee not receiving their welcome email?

If an employee hasn't received their welcome email, there are some checks you need to make.

Common queries this guide answers

  • 'How to resend an employee's welcome email'

  • 'Reset an employee's access to log in'

  • 'Allow employee access to log in'

  • 'Employee needs a link to log in'

  • 'Resend employee link'

  • 'Employee didn't set up access from the welcome email. How do I resend it?'

  • 'Resend welcome email to multiple employees'

  • Resend welcome email to one employee'

  • 'Resend registration link'


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