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'Sage HR is unavailable: Update your account to restore access to Sage HR'

Use these steps if you see this message after signing into Sage HR.

Written by Oliver Cook

When you sign in to Sage HR, you see a message saying Sage HR is unavailable.

Sage HR is unavailable

Update your account to restore access to Sage HR.

The rest of the message will differ depending on whether you're an employee or an Admin user.

Admin

Sage HR unavailable message with a 'Update my account' button.

Employee

Sage HR unavailable message with a 'Resend invitation email' button.

The message appears when you use the wrong Sage account type for your role.

Sage HR uses two account types:

  • Customer Sage account for admins

  • Employee Sage account for employees
    ​

📌TIP: For details about account types, see Customer Sage account vs Employee Sage account.

The steps differ depending on the button you see on the screen.

If you see 'Update my account'

Sage HR unavailable message with an 'Update my account' button.


This message appears for admin users.

When you select Update my account:

  • Sage HR asks you to create a Customer Sage account, or

  • Sage HR asks you to enter your existing Customer Sage account password

    📌TIP: Your Customer Sage account password can differ from your Employee Sage account password. Use Forgot password? if you don’t know it.

For more help, see Updating to a Customer Sage account.

If you see 'Resend invitation email'


This message appears for employee users.

When you select Resend invitation email:

  • You receive a welcome email

  • You create an Employee Sage account, or

  • You sign in using an existing Employee Sage account

    📌TIP: Your Employee Sage account password can differ from your Customer Sage account password. Use Forgot password? if you don’t know it.

For more help, see Updating to an Employee Sage account.

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