When your employer enables Sage accounts, you will receive an email prompting you to set up a Sage account.
Set up your Sage account
Your Sage HR account must be upgraded to a Sage account
This is because your company needs to change the type of login their employees use for their Sage HR company.
What do I need to do?
You will need to create a Sage account. You are prompted to do this the next time you try to log in to your Sage HR company. You can either use the link in the email, or log in the way you usually do.
📎NOTE: If you already have Sage account, you'll receive a prompt to log in rather than create a Sage account. If you can't remember your password, you can use the Forgot password? option.
What email address do I use?
Your email address will remain the same, but you will need to create a new password.
What will change after we enable Sage accounts?
There is no change to how you use Sage HR other than the login screen will be different. You may also need to use 2-factor authentication (2FA) as an extra security step when logging in.
How do I set up 2FA?
If your employer has enabled 2FA for your company, you'll be prompted to set up 2FA. You can choose to either authenticate using an authenticator app, by text message, or by phone call.
You can use our Set up 2FA article for more details.
📎NOTE: If 2FA already appears to be set up, but you can't access your six-digit code, you can reset your 2FA device. Follow the 'Customer Sage account' steps in our Reset 2FA article.