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Error: 'Permissions not granted'

What to do if you get this message when trying to download payslips on the Sage HR mobile app.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

When you try to download payslips on the Sage HR mobile app you see the following error.

Permissions not granted

This appears to be an intermittent issue on some Android 10 devices, which our developers are investigating currently.

In the meantime if you get the message, log into Sage HR on an internet browser such as Chrome to access and download your payslips.

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