When you receive your welcome email to be able to access your payslips, you be may prompted to create a Sage account (Sage ID).

When you try to do so, you may get the following error.

'This email address is already used for a Sage account.'

This indicates that your email address has already been used to create a Sage account previously.

If you can't remember what your password is, use the Forgot password? option on your login page.