When you view your Company Directory in Sage HR Online Services, you may see some employees that have a message under their name that says Missing payroll information.
When you click on their profile, you see the message below:
'The employee is waiting to be approved in Sage 50cloud Payroll'
This message shows when you manually add an employee profile in Sage HR Online Services, then sent the employee information to Sage 50cloud Payroll.
We explain how to resolve this message in our Sage 50cloud Payroll guide.