When you go to sage.hr/signin or the Sage HR app you may get the following message when trying to log in.
Sage HR website
'Incorrect email or password. Forgot your password? Click the link below.'
Sage HR app
'Incorrect email or password. To edit your email address, go back to the previous step. You can edit your password below.'
These messages show because either the email address you are entering is wrong or the password is wrong.
If you're unsure what email address you should be using, contact your employer or HR/Payroll admin. If you have confirmed it is the correct email address, you can reset your password.
Sage HR Online Services only
If you use Sage HR Online Services (Sage HR with payslips integration - UK only), if you are seeing this message this is because you are using the wrong email address. When you enter the correct email address your sign-in page should change to only ask you for an email address.
If it doesn't then you have used the wrong email address has been used, and you will stay on the sign in page for customers who don't have Sage HR integrated with online payslips.
If you click Forgot your password on this page, your password reset won't work.