When you try to log in via your company's unique workspace URL, for example, cityhotel.sage.hr/signin, you are only asked to enter your email address.

When you enter an email address you may get the following message.

Your email address wasn't recognized

If you get this message, this is because of the following:

  • You haven't set up your access from your welcome email

  • You've entered the wrong email address for this company account.

  • You've been terminated and/or deleted

Set up your access from your welcome email

Before you can log in, you must have set up your access from your welcome email.

If you've not received a welcome email yet please contact your employer to check if they've sent you one and that they've used the correct email address for you.

If you have a welcome email but it has expired, contact your employer. They can resend a new welcome email to you.

📎NOTE: Receiving Sage HR notification emails doesn't mean you have set up your access. You can receive these without having set up your login.

Check your email address

Check you are using the correct email address for this company. The email you are using to log in must match exactly what your employer has used to set up your profile.

This is the email address that received the welcome email and any other notifications about payslips being ready to view.

If you aren't sure what email your employer has set you up with, contact them directly to find out.

If the email address they have used is wrong or needs to be different, let them know so they can set you up again with the correct email.

Check if your profile has been terminated or deleted

The email address might not be recognised because your profile has been terminated and deleted. Check with your employer whether you still exist in their company.

If your profile has been terminated, you only have access to log in up to a year after your termination date depending on your company's settings. If you've been deleted you can longer log in.

If your profile has been terminated or deleted you must leave this with your employer to resolve or provide you with what you need in an alternative way.

Who to contact?

If you require further support with this issue you must contact your employer. Your payroll or HR admin has access to manage your account and only they have access to contact Sage technical support directly if required.

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