When you try to add an employee manually in Sage HR or Sage HR Online Services (UK only), you may get the following error:
'Email already taken, if you think this has happened by mistake please contact support.'
📎NOTE: (UK Only) - This is not the same error as 'This email address is already in use'. That is a different error that comes up when uploading a payslip from Sage 50 Payroll. To resolve that error follow the steps in our Sage 50 Payroll guide.
This occurs if the employee has used this email address for another company before that uses Sage HR or Sage HR Online Services (UK only).
We'll run you through your options for what to do if you get this error.
You have three options to resolve this error:
Employee provides a different email address
If your employee gives you a different email address to use, you can then add the employee using that email.
Employee contacts their previous employer
Your employee can contact their previous employer and ask them to delete their previous profile. You can then use this email address to add them once they've been deleted.
Add employee uploading a payslip from Sage 50 Payroll
Do you use Sage HR integrated with Sage 50 Payroll? You can resolve this error by adding the employee by uploading a payslip instead of adding them manually.
This creates a Sage HR profile for them and bypasses the 'Email already taken' error.
📌TIP: If the employee doesn't have a payslip yet to upload, you have two options
Wait until they do have a payslip
EXAMPLE: You upload a payslip with a value of 1p to import your employee from Sage 50 Payroll into Sage HR Online Services. Your employee is added to Sage HR Online Services. You then delete the 'dummy' payslip.