When you re-employ a leaver in Sage 50 Payroll, you create a new employee record for them. You treat their old and new records as separate employees. This means when you add them to Sage HR Online Services, you create a new record there for them too.
No two records can have the same email address in Sage HR Online Services. This means you must consider what email address to use for the employee's new Sage HR profile. If you use the same email address in the new Sage 50 Payroll record that was used in their previous record, you get an error when you try to upload their payslips.
To avoid this problem, we recommend using a different email address for the employee. If you must use the same email address you must follow the steps below..
Delete employee's old record in Sage HR Online Services.
📎NOTE: If you don't want to delete the employee's old record in Sage HR Online Services, then you must use a different email address for the employee's new record.Disable Online Services in their old Sage 50 Payroll record and remove their email address.
Enable Online Services in their new Sage 50 Payroll record and enter their email address.
Add the returning employee to Sage HR Online Services.
We run through these steps in our Sage 50 Payroll guide.