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Error: It is not possible to download this file as a possible threat or malicious software has been found.
Error: It is not possible to download this file as a possible threat or malicious software has been found.

What to do if you get this message when trying to download a document.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

Sometimes when you try to download a document, you may receive the following message:

It is not possible to download this file as a possible threat or malicious software has been found.

Please try opening the original file, save it again, then re-upload the document. Once uploaded try to download the document to check that it now works.

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