Welcome email has expired

What to do if you get an error message stating your invitation has expired or is invalid.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

When you click on a link from your welcome email, you get the following error:

Invitation Invalid

Your invitation has expired or is invalid

This occurs because the links in your welcome email have expired. The welcome email expires after 24 hours once sent by your employer.

Contact your employer so they can resend the welcome email to you. Once they send it to you, make sure to action it within 24 hours to avoid it expiring.

Did this answer your question?