When you view your Company Directory in Sage HR Online Services, you may see some employees that have a warning under their name that says 'Missing payroll information'.
On their profile, you will also see this warning:
'We can't find [employee name] in Sage 50cloud Payroll'
These warnings show when you have created an employee profile in Sage HR Online Services manually. When you add an employee this way their profile isn't linked to their employee record in Sage 50cloud Payroll until their first payslip is uploaded.
Our Sage 50cloud Payroll guide runs through steps you need to take to resolve these messages.
Require further support?
If this issue persists after following the steps in our guide above, please contact Sage 50cloud Payroll support.