If you have Sage HR integrated with Sage 50cloud Payroll, when you create an employee profile in Sage HR directly, the employee cannot view payslips in Sage HR until they have also been created in Sage 50cloud Payroll and payslips for them have been uploaded.
If a user who has not been created in Sage 50cloud Payroll tries to view their payslips in Sage HR, the following message appears:
To allow the employee to see their payslips, you need to create them in Sage 50cloud Payroll as well, and it is crucial you create the employee with the same email address as in Sage HR.
How to create an employee in Sage 50cloud Payroll?
To add an existing employee in Sage 50cloud Payroll - Read more >
To add a new starter in Sage 50cloud Payroll - Read more >
⚠️CAUTION: Make sure to create the employee with the same email address as in Sage HR. If an incorrect email is used, as a consequence a new separate employee record will be created in SageHR when the payslips are uploaded.
Still not seeing payroll data?
After you create an employee and upload payslips in Sage 50cloud Payroll, sometimes it takes a while for this to sync with Sage HR so it is worth waiting 10 minutes then refreshing the page.
📎NOTE: Make sure your computer is connected to the internet.