If you have Sage HR integrated with Sage 50cloud Payroll, when you create an employee profile in Sage HR directly, the employee cannot view payslips in Sage HR until they have also been created in Sage 50cloud Payroll and payslips for them have been uploaded.

If a user, who has not been created in Sage 50cloud Payroll tries to view their payslips in Sage HR, the following message appears:

To allow the employee to see their payslips, you need to create them in Sage 50cloud Payroll, then upload payslips as well.

⚠️CAUTION: Make sure to create the employee with the same email address as in Sage HR. If an incorrect email is used, as a consequence a new separate employee record will be created in Sage HR when the payslips are uploaded.


How to create an employee in Sage 50cloud Payroll?

To add an existing employee in Sage 50cloud Payroll - Read more >

To add a new starter in Sage 50cloud Payroll - Read more >

⚠️CAUTION: Make sure to create the employee with the same email address as in Sage HR. If an incorrect email is used, as a consequence a new separate employee record will be created in Sage HR when the payslips are uploaded.


Upload payslips

For steps on how to upload payslips - Read more >


Still not seeing payroll data?

After you create an employee and upload payslips in Sage 50cloud Payroll, sometimes it takes a while for this to sync with Sage HR so it is worth waiting 10 minutes then refreshing the page.

📎NOTE: Make sure your computer is connected to the Internet.


Employee is in Sage 50cloud Payroll with same email address as Sage HR and still get message

If you still get this message even though you have the employee in both Sage HR and Sage 50cloud Payroll with the same email address, and you have uploaded payslips, please contact Payroll support.

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