This guide focuses primarily on the Sage HR payslips module and integration with Sage 50cloud Payroll.

What is Sage HR Online Services?

Sage HR Online Services is an online payslips portal that comes free as part of Sage 50cloud Payroll. Employers can upload employees' payslips and P60s from Sage 50cloud Payroll up to Sage HR Online Services. Once uploaded employees can log in to this online portal to view and download their payslips or P60s.

Read more >


Is there a guide for Employers?

Yes, you can find the Employer guide here >


Is there a guide for Employees?

Yes, you can find the Employee guide here >


Where do you go to log in?

You can either log in using via your company's unique URL provided in welcome emails, or you can go to sage.hr then click SIGN IN - Read more >


How do I send a welcome email to an employee?

A welcome email is automatically sent when you first time you upload payslips or upload historical payslips for that employee.


Can I re-send the welcome email for my employees?

Yes, the welcome email will expire after 24 hours. If you need to resend the welcome email, you can find steps on how to do this here >


I need to change an email address for one of my employees on Sage HR, how can I do this?

You can find detailed steps on how to do this here >

Can I set my payslips to publish on a future date?

This is possible if you install the v27.03.211 update for Sage 50cloud Payroll and have Sage HR Online Services v2. You can find steps on how to do this here >


Can I set my payslips to publish on a future date?

Currently no, when payslips are published they are published immediately. If you want payslips to publish on a specific date, you would need to publish them on that day. This feature to be able to choose when to publish payslips will become available later this summer in 2021.

Read more >


Can I upload a P60 to Sage HR Online Services?

Yes, you can as part of the Payroll Year End process in Sage 50cloud Payroll - Read more >


Do my employees receive notification emails when their payslips are uploaded?

Notification emails aren't sent when payslips are uploaded from Sage 50cloud Payroll. The only email notification sent from Sage 50cloud Payroll is their welcome email when the employee is added to Sage HR Online Services.

If you subscribe to the Core HR module in Sage HR, you can set up announcements to let your employees know their payslips are ready and notify them that way.

📎NOTE: If you are a Sage 50 People Package customer, you already have the Core HR module for free which you can set up straight away once you have set up Sage HR Online Services.


If I have Sage HR Online Services, do I have Sage HR?

Not quite. If you have Sage HR Online Services, you do go to the Sage HR website to log in, but you won't have the Sage HR modules unless you choose to subscribe to them. The Sage HR modules are totally optional, but are great tools to have as part of your HR management. If you like, you can even trial using them first to see what they are like!

📎NOTE: If you are a Sage 50 People Package customer, you already have the Core HR module for free which you can set up straight away once you have set up Sage HR Online Services.


Is there a way to upload documents?

If you have the Core HR module alongside Sage HR Online Services, you can upload and documents for other employees to access, including documents that can be signed digitally. This feature is currently only available in Sage HR's Core HR module, but will be available in Sage HR Online Services soon.

If you do not have the Sage HR modules, you can find out more about the modules, and even book a demo or start a trial - Read more >

If you do already have the Core HR module, find out more about documents and how to use them in our Sage HR knowledgebase - Read more >

📎NOTE: If you are a Sage 50 People Package customer, you already have the Core HR module for free which you can set up straight away once you have set up Sage HR Online Services.


I upgraded from Sage Employee Online Services, what do I need to do regarding my previous documents on Online Documents?

Documents are not migrated over to Sage HR Online Services as they are no longer part of Online Services. If you have the Core HR module, you can reupload these documents for your employees to view online - Read more >


Is there a timesheets function?

In Sage HR, there is an additional module available for timesheets. In the Timesheets module you can record the amount of time an employee has spent on a job for a defined time period. This can be filled out by admins or by the employees themselves, including employees being able to use a clock in and out function if enabled.

For more information about the Timesheets module, including what it does, how to get it, how to set it up and how to use it, visit our Sage HR knowledgebase - Read more >

If you do not have the Sage HR modules, you can find out more about the modules, and even book a demo or start a trial - Read more >



Can an employee access their payslips after they have left the company?

Yes they can, but it is a setting you have to enable.

When you select Allow employees to access payslips after termination you can allow a leaver to have access to payslips for either:

  • 7 days

  • 30 days

  • 1 year

📎NOTE: This is from their termination date in Sage HR.

Read more >


Can holidays be removed from payslips?

No, currently this is not possible.


I've set up Sage HR but when my employees login they can see other employees. Is this normal?

Yes, by default when Sage HR is set up, the employee permissions are set to this:

'Employees assigned to a team can see all other employees from their team in the Company page. If an employee is not assigned to any team, they will see all employees in the Company page.'

You can also change this so that employees can see all employees regardless of team, or that employees can only see their own information.

You can find out more on how to change Employee permissions here >


I need to add a new admin user to the portal, but they aren't an employee. How do I do this?

You can add an additional admin to see and do everything in the portal, however they will not be able to view all payslips, only their own. The only admin profile that can view all payslips is the email that is entered in:

Sage 50cloud Payroll > Online Services settings > Step 1.

This is the main admin profile created automatically by Sage 50cloud Payroll.

📎NOTE: This is why we advise in our set up Online Services guide to enter a generic shared email in Sage 50cloud Payroll > Online Services settings > Step1, which accessible by anyone in your payroll department.

To add a new admin user depends on whether user admin will be on the Payroll list of employees or not.

If they won't be you can add them directly in Sage HR - Read more >

If they will be you should create them as an employee in Sage 50cloud Payroll then upload them to Sage HR:

  1. Upload their payslip as normal to create their profile in the portal.

  2. Log into the portal as admin.

  3. Select company > Directory > Select the employee > Employee tab > Access level dropdown > Select administrator > Save

  4. You can choose if they have access to company settings if you click your name on the top right within the portal > Settings > Permissions > Admin > Select Can access settings.

⚠️CAUTION: You should not delete the original admin username if you add a new one to the portal.


Is there a knowledgebase for Sage HR?

Yes, there is a separate knowledgebase for all of the Sage HR modules, which can be accessed here >



How do I access support for Sage HR online services?

For queries with the Payslips module of Sage HR, you can contact Sage 50cloud Payroll technical support.

If you have queries with the other Sage HR modules, you can contact the Sage HR support team using the chat widget within Sage HR in the bottom right.

📎NOTE: There is no telephone support for the other Sage HR modules.

Did this answer your question?