⚠️ These steps are for if you integrate with Sage 50cloud Payroll (UK only) to upload payslips to Sage HR Online Services. If you don't, to change or correct an employee's email address please follow these alternative steps - Read more >


When you set up Sage HR Online Services for your employees, they receive a welcome email to be able to log in to view their payslips 24/7. This means it's important to enter the correct email address.

However, we know sometimes it's easy to make a typo, or perhaps an employee changes their email address. An employee can't amend the email address themselves, so this must be done by an admin user. Due to the email address being a locked field in Sage HR Online Services, this means it has to be amended through Sage 50cloud Payroll.

We'll run you through the process you to get this amended.

📎NOTE: Sage HR support can't change the email address for you. If you are an employee user, you must contact the person who processes your payroll so they can follow the steps below to amend it for you.


How to update email address

How you update the email address for the employee depends on what version your Online Services is. Let's first confirm what version you are using:

  1. Click on your name in the top right, then click Settings.

  2. Click General on the settings menu.

  3. Scroll down to the bottom.

  4. Just below the Save button it tells you your Online Services Version.

    It will either say:

    • ESS Version: 2

    • ESS Version: 1

Once you know what version you're using, click on the relevant link below for steps on how to change your employee's email address.


What Sage HR Online Services Version are you using?

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