When it comes to supporting you and your Sage HR, Sage offers a variety of support options to suit different situations. Here we explain a little more about how they work and suggest which one to use depending upon the nature of your query.

Sage HR knowledgebase

How does it work?

This is your online, searchable Sage HR knowledgebase covering regular processes, hints, tips and troubleshooting. Open to all, this accessible database offers a wealth of support information.

What type of queries work best here?

Often the best place to start, key in some search words and look for the article to solve your problem or guide you through a process. Available online 24/7 and expanding every day. If the article solves your problem, please click 😃 at the bottom of the article to let us know.

Who can use this?

This service is free for anyone to use.

How do I get there?

On the top right in your Sage HR click on the ? icon or visit https://support.cake.hr/


Sage HR technical support

How does it work?

Simply submit your question through the chat option in the bottom right when in Sage HR or the Sage HR knowledgebase. Our experts will answer the questions live between 8am-6pm, Monday - Friday (UK).

What type of queries work best here?

If you can't find the answer you need in our knowledgebase. For quick one to one questions, ideal for checking a process, asking a quick question or just confirming that you're doing it right! Speedy answers at your fingertips.

📎NOTE: If your query relates to integrating Sage 50cloud Payroll (UK) and Sage HR Online Services, you must speak to our payroll support team. Get in touch >

Who can use this?

This service is free for anyone to use.

How do I get there?

On the bottom right of your Sage HR, click on the speech bubble.

The speech bubble then expands. To start a conversation click Send us a message.

Here you can also search for an article.


Sage University

What is Sage University?

Sage University is the ultimate resource for all your Sage HR training needs. It gives you the freedom to choose the courses and learning methods that best suit your business and learning style.

How does it work?

  1. Visit http://SageU.com/Sage HR/select.html
  2. Select your country
  3. Log in / Or create a Sage University profile
  4. Select your topic of interest
  5. Start learning

How much does training cost?

All e-learning/anytime learning Sage HR training on Sage University is free.

Who can sign up for training?

Anyone can take Sage HR training

Need help with Sage University?

For help navigating Sage University, email [email protected].

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