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Welcome to Sage HR
Available support for Sage HR
Available support for Sage HR
Need some help? Take a look at your support options for Sage HR.
Oliver Cook avatar
Written by Oliver Cook
Updated this week

When it comes to supporting you with Sage HR, Sage offers a variety of options to suit different situations. Below we explain the different support options, how they work, and what we suggest to use depending on the nature of your Sage HR query.

📎NOTE: If you're looking for support for the desktop-based HR software Sage 50 HR, this is a different product to Sage HR. Please visit the Sage 50 HR Help Centre.

Available support

Below are our support options, click on them for more details.

Sage HR knowledgebase

How do I get there?

On the top right in your Sage HR click Help or visit

How does it work?

This is your online, searchable Sage HR knowledgebase covering regular processes, hints, tips and troubleshooting. Open to all, this accessible database offers a wealth of support information.

What type of queries works best here?

Often the best place to start, type in some search words and look for the article to solve your problem or guide you through a process. Available online 24/7 and expanding every day. If the article solves your problem, please click 😃 at the bottom of the article to let us know it was helpful.

Who can use this?

This service is free for anyone to use.

Sage HR technical support

How do I get there?

On the bottom right of your Sage HR, click on the speech bubble.

The speech bubble then expands. To start a conversation click Send us a message.

Here you can also search for an article.

How does it work?

Simply submit your question through the chat option in the bottom right when in Sage HR or the Sage HR knowledgebase. Our experts will answer the questions live between 9am-6pm, Monday - Friday (UK).

What type of queries work best here?

If you can't find the answer you need in our knowledgebase. For quick one-to-one questions, this is ideal for checking a process, asking a quick question or just confirming that you're doing it right! Speedy answers at your fingertips.

📎NOTE: If your support query relates to Sage HR Online Services, which integrates with Sage 50 Payroll (UK only) to upload and view online payslips, please contact our Sage 50 Payroll support team.

Who can use this?

This Sage HR online chat is free for anyone to use.

Sage University

Sage University is the ultimate resource for all your Sage HR training needs. It gives you the freedom to choose the courses and learning methods that best suit your business and learning style.

How does it work?

  1. Select your country

  2. Log in / Or create a Sage University profile

  3. Select your topic of interest

  4. Start learning

How much does training cost?

All e-learning/anytime learning Sage HR training on Sage University is free.

Who can sign up for training?

Anyone can take Sage HR training.

Need help with Sage University?

For help navigating Sage University, email [email protected].

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