Sage HR Support helps you use existing Sage HR features and fix issues in Sage HR.
Support focuses on explaining how the product works today.
Support is available through webchat. Sage AI Assistant responds first, then a Support Agent joins if needed.
📎 NOTE: Sage HR Support uses webchat only. It isn’t instant messaging, and response times vary depending on demand.
What Sage HR Support does
Sage HR Support can:
Answer “How do I” questions about existing Sage HR features
Help troubleshoot errors and unexpected behaviour
Explain how current settings and features work
Help you use what’s already configured in your account
Provide reactive support for issues with your setup
What Sage HR Support doesn’t do
Sage HR Support doesn’t:
Provide training or onboarding sessions
Optimise configurations or redesign processes
Set up features or enable workflows for you
Give HR best‑practice advice outside of product usage
Redesign how you run HR processes
Support payroll questions or issues in Sage payroll products, including Sage Payroll and Sage 50 Payroll
Support explains how Sage HR works, not how to change your organisation’s processes.
When to use other services
Use other services if you need:
Training for your business
Help with redesigning or optimising HR processes
Help using or troubleshooting Sage payroll products
Strategic HR or compliance advice