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Error: 'Forbidden' - when uploading payslips

How to resolve this error when uploading payslips from Sage 50 Payroll (UK only).

Oliver Cook avatar
Written by Oliver Cook
Updated over a month ago

When you try to upload payslips from Sage 50 Payroll to Sage HR Online Services, you may see the following error.

Forbidden

Unable to publish payslips.

Either this company isn't set up for Online Services or you're not registered as a user for Online Services. To set this up now, please go to Online Services Settings and click Register.

Forbidden error when uploading payslips in Sage 50 Payroll.


This error occurs when you're logged into Online Services settings with a Sage account that doesn't have access to upload payslips to Sage HR Online Services for this company.

As this is an error in Sage 50 Payroll, you will need to use our Sage 50 Payroll article below for steps to resolve this error.

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